Building Exceptional Organizations

through the dynamic management of

Process. Performance. People.


Peter Follows | Author | CEO of Carpedia International

Since co-founding Carpedia in 1994, Peter Follows and his firm have helped over 1,000 clients improve financial and operating performance, including some of the world’s most recognizable brands like The Ritz-Carlton Hotel Company, H.J. Heinz, Hilton, DHL, Delta Airlines, and Yale New Haven Health.


Leading an organization through change that will maximize bottom-line impact is difficult in any environment. Results, Not Reports® is a refreshingly clear guide on how to do it well.

Greg Secord

Former President
ADP Canada and Comdata North America Trucking

Results, Not Reports® will become an outstanding and trusted reference for performance improvement. This book is a very useful road map and a must-read for any leader or manager.

Marco Calabretta-Duval

Pattison Sign Group

Peter Follows provides a commonsense look into sustainable change management. Results, Not Reports® helps leaders maneuver through a myriad of known improvement concepts and create a comprehensive culture of performance.

Jean Filion

Chief Executive Officer and Président
Chef de la Direction, Nellson LLC

Results Not Reports® practical insights for delivering meaningful change to any business.

Dave Arnold

General Manager/Chief Operating Officer
Golden State Medical Supply

Peter does a superb job of laying out strategy with Results, Not Reports®.

Patrick Volz

Chief Operating Officer
Global Operations, Aimbridge Hospitality

Results, Not Reports® is a must-read for any business leader. In this book, Peter Follows gives leaders a road map to dynamic management to improve performance and navigate through challenging and difficult situations in a sustainable and attainable way.

Sam Glaetzer

Senior Vice President
Global Operations and International Sales, Constellation Brands

Results, Not Reports® provides a sustainable approach to producing the performance all leaders desire as they make investments in strategic and operational plans to improve the efficiency, effectiveness, and value of their organizations.

Scott D. Nygaard, MD, MBA

Chief Operating Officer
Lee Health

Over the course of my nearly fifty-year career as an executive and a CEO, I eschewed utilizing consultants. There was only one exception, when I engaged Peter’s firm to prove to me that their unique approach worked. Their approach toward change and change management was like nothing I had ever seen or experienced. Peter’s Results, Not Reports® captures the true essence of effective change management.

Jim Harrison

Former CEO
Party City Holdings & Amscan Holdings Inc.

Having had the pleasure to work with Peter and his team in the past, I learned firsthand the importance of process, performance, and people. I’m excited to now have that knowledge and guidance as a tool to pull out whenever needed in Results, Not Reports®.

Len Wolin

Senior Vice President of Hotel Operations
Sonesta International Hotels Corporation

Having experienced the consulting services of Peter Follows and his team working directly within our organization, Results, Not Reports® is not just a title; it is a reality. Our company saw significant positive change from their hands-on approach. They implement change rather than recommend change. This is a must-read for leaders looking to effect positive productivity improvement while maintaining and likely improving customer service.

Dave Johnston

Former President and Chief Operating Officer
Canada, Great-West Life Assurance Company

Peter Follows gives us a guided tour for creating a high-performance organization. This eye-opening, commonsense, and engaging read weaves the perfect balance of new ways of thinking and practical experience. This is a must-read for any leader or manager.

Thomas Hogan

Cofounder and Chief Financial Officer
Areté Collective

Results, Not Reports® is a must-read for any business leader seeking to sustainably improve organizational performance. Peter Follows’s practical insights and real-world examples provide actionable strategies that can drive meaningful results for organizations of all sizes and industries.

Bruce Hodges

Former CEO
ING Insurance, Malaysia

Peter Follows provides a concise and practical road map for performance improvement at all levels of any organization. Results, Not Reports® is a powerful reference guide that is a must-read for any manager and CEO alike.

Tony Pucillo

Corinthian Capital Group

Peter Follows, one of the foremost change and transformation leaders of our time, provides a practical, evidence-based, approach to achieving desired performance results, while sharing real-life experiences and insights from his work in nearly every industry, from hospitality and healthcare to manufacturing and financial services, just to name a few.

Michael J Zaccagnino

Fund Love/Lucania Partners

Results, Not Reports® is a must-read for senior leaders who want specific, useable, and proven guidance for sustaining operational excellence in today’s rapidly changing environment. Peter Follows’s easy-to-use road map works as well for leaders of early-stage start-ups as it does for storied, mature organizations. His principles guide all leaders in effecting the mindset and process changes required for long-term success.

Christina Jenkins, MD

Venture Partner

Results Book Best Seller Seal Peter Follows

Results Not Reports® Building Exceptional Organizations by Integrating Process, Performance, and People

Sustainable, repeatable results are possible. With his new book, Results Not Reports®, Peter Follows reveals how to create an environment within your organization that supports the ongoing, dynamic management of your processes, performance, and people.



Where to Look

  • The Results Equation
  • Assess the Opportunity
  • Create a Results Strategy

What to Improve

  • Improve Processes
  • Align Performance
  • Develop People

How to get results

  • Focus the Effort
  • Prepare for Change
  • Implement Change

Carpedia International

Learn more about the company that has helped some of the world’s most successful organizations improve.

A Learning Hub for Organizational Excellence

Guided by experience-driven truths about modern change management, Peter Follows’ operational management approach integrates processes, performance, and people to drive organizations towards their highest potential.

Continuous Improvement

How confident are you that your company has the capacity, and the capability to continually evolve and improve?

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